This page applies to purchases made through littlemaison.net (the “Website”). The Website is operated by ACTIONS BRIGHT LTD, Company number 16861246, registered at 20 Wenlock Road, London, England, N1 7GU. For customer support, order questions, returns or legal notices, contact info@littlemaison.net.
1. Independent retailer statement
Little Maison operates as an independent online retailer. Unless a product page expressly states otherwise, we are not an official store, authorised distributor, franchisee, agent or representative of any third-party brand shown on the Website.
References to third-party brands, designers or manufacturers are used only to identify products and do not imply official brand affiliation unless expressly stated.
2. Product authenticity commitment
We aim to sell genuine, original products sourced through commercially reasonable supply channels. We do not knowingly sell counterfeit goods. Product authenticity is supported by supplier due diligence, product inspection, invoice records, packaging checks and customer feedback monitoring.
3. Product sourcing
Products may be sourced from manufacturers, wholesalers, distributors, brand-authorised channels, independent trade partners or other legitimate commercial sources depending on the product category. Supply chains may vary by item, batch, region and availability.
4. Brand names and trademarks
Brand names, logos, collection names, model names and trademarks belong to their respective owners. They are used on the Website to describe or identify products offered for sale. Such use does not imply endorsement, sponsorship, authorisation, official partnership or direct commercial relationship unless expressly stated.
5. Packaging and batch variations
Packaging, labels, boxes, batch marks, accessories, manuals, inserts, textile tags, safety labels, containers or presentation details may vary due to supplier updates, market version, stock origin, manufacturer changes or seasonal packaging. A variation in packaging does not automatically mean a product is not genuine.
6. Product images
Product images may include studio photography, lifestyle imagery, supplier imagery, mock-ups or reference visuals. Images are intended to help customers understand the product, but exact colour, finish, texture, size perception and packaging may differ depending on screen settings and batch characteristics.
7. No misleading affiliation
We do not intend to create the impression that the Website is owned or operated by any third-party brand. Customers should review the Website operator details, product page information and checkout seller information before ordering.
8. Authenticity concerns
If a customer has concerns about product authenticity, they should contact info@littlemaison.net with the order number, photographs of the product, packaging, labels, batch codes and a clear description of the concern. We may request that the product is returned for inspection before a final resolution is offered.
9. Resale and warranty limitations
Manufacturer warranties, brand service programmes, repair networks or loyalty benefits may not apply to products purchased through an independent retailer unless expressly stated. This does not affect mandatory consumer rights against the seller for defective, damaged or non-conforming goods.
10. Anti-counterfeit cooperation
We reserve the right to remove products, investigate supplier concerns, cooperate with rights holders, request documentation, block suspicious orders and take reasonable steps to prevent counterfeit, unsafe or unlawfully represented products from being offered on the Website.