This page applies to purchases made through littlemaison.net (the “Website”). The Website is operated by ACTIONS BRIGHT LTD, Company number 16861246, registered at 20 Wenlock Road, London, England, N1 7GU. For customer support, order questions, returns or legal notices, contact info@littlemaison.net.
1. Delivery area
Little Maison primarily serves customers within the European Union. Delivery to selected international or non-EU destinations may be available depending on product category, stock location, courier availability, customs requirements and checkout confirmation. Selected international destinations may include Kazakhstan where available at checkout; this is not a guarantee that every product can be delivered there.
2. Checkout confirmation
Delivery availability, shipping cost and estimated delivery method are confirmed during checkout. If the checkout does not offer delivery to a specific country, region, postcode or product combination, the order may not be available for that destination.
3. Order processing
Orders are processed on business days, excluding public holidays and operational closure periods. Processing time may vary depending on stock availability, fraud checks, payment authorisation, packaging requirements and seasonal volume.
4. Delivery estimates
Delivery times displayed on the Website are estimates and may vary due to courier capacity, customs checks, weather, strikes, incomplete addresses, customer absence, high-volume periods or events outside our reasonable control. We do not guarantee delivery by a specific date unless expressly confirmed in writing.
5. Couriers and fulfilment partners
We may use recognised postal operators, courier companies, fulfilment warehouses or logistics partners. The courier may contact the customer by email, SMS or phone to arrange delivery, provide tracking or request information required for customs or address verification.
6. Customer responsibility for address accuracy
Customers are responsible for providing a complete and accurate delivery address, including apartment number, postcode, phone number where required and any access instructions. We are not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete address information provided by the customer.
7. Failed delivery and uncollected parcels
If a parcel cannot be delivered, the courier may attempt redelivery, leave it at a collection point or return it to sender. If a parcel is returned because it was unclaimed, refused, blocked by customs due to customer inaction or addressed incorrectly, we may deduct reasonable shipping and return costs from any refund where permitted by law.
8. Customs, import charges and restrictions
For deliveries outside the European Union or outside the seller’s domestic customs area, the customer may be responsible for import duties, VAT, customs clearance, brokerage fees, local taxes and compliance with local import rules unless such charges are expressly included at checkout.
Certain products may be restricted for export, air transport or import depending on product type, materials, liquids, fragrance components, age suitability, textile composition, customs codes or local rules. We may cancel and refund an order if delivery is not legally or practically possible.
9. Payment methods
Available payment methods are displayed at checkout. They may include payment cards, wallet payments, bank payment methods or other supported methods. We reserve the right to enable, disable or restrict payment methods depending on country, currency, risk controls, order value, payment provider availability or compliance requirements.
10. Payment security and verification
Payments may be subject to authentication, fraud screening, 3D Secure checks, address verification or additional review. If payment is declined, reversed, flagged or not captured successfully, the order may not be processed.
11. Order invoices and payment descriptor
Order confirmations and invoices may be issued electronically. The payment descriptor on a card or bank statement may show Little Maison, ACTIONS BRIGHT LTD, the payment provider or another descriptor associated with the merchant account.
12. Split deliveries and partial fulfilment
An order may be shipped in more than one parcel depending on product availability, warehouse location or courier requirements. If an item becomes unavailable after order placement, we may contact the customer to offer cancellation, partial shipment, replacement or refund.
13. Delivery complaints
For delivery questions, contact info@littlemaison.net with the order number and tracking reference. Customers should report visible parcel damage promptly and keep packaging until the issue is resolved.