Contact Us

Customer support

For order questions, product questions, delivery issues, returns, refunds, complaints or privacy questions, contact info@littlemaison.net. Customer support is provided by email unless additional contact channels are displayed on the Website.

Information to include when contacting us

• Order number, if available.
• Full name used for the order.
• Email address used at checkout.
• Delivery country and postcode.
• Clear description of the issue.
• Photos of product, packaging and shipping label where relevant.

Response handling

We aim to respond to customer messages in a commercially reasonable time. Response time may be longer during weekends, public holidays, peak seasons, courier disruptions or where additional investigation is required.

Returns contact

Return requests should be sent to info@littlemaison.net before the product is shipped back. Customers should not send products to the registered office unless expressly instructed to do so, because the registered office may not be the return warehouse or fulfilment address.

Legal notices

Legal notices relating to the Website, orders, privacy or intellectual property may be sent to info@littlemaison.net. Notices should identify the sender, the legal basis of the request, the relevant order or Website content and any supporting documents.

Complaints procedure

1. Contact customer support with the relevant order number and issue description.
2. Allow us a reasonable opportunity to review the issue and request supporting information where needed.
3. If the issue concerns delivery damage, keep all packaging and labels until the review is complete.
4. If the issue concerns product safety, stop using the product immediately and provide photographs, batch information and label details where available.
5. We will provide a proposed resolution, which may include replacement, repair, refund, return instructions or escalation to a courier or supplier.

Payment enquiries

For payment questions, include the order number, payment date, payment method and any transaction reference displayed by your bank or payment provider. Do not send full card numbers or sensitive authentication codes by email.

Data protection enquiries

Privacy requests such as access, correction, deletion, restriction, objection or consent withdrawal may be sent to info@littlemaison.net. We may request identity verification before disclosing or changing personal data.

Business and supplier enquiries

Supplier, press, partnership or business enquiries may be sent to the same contact email. Business messages should clearly identify the sender, company, proposal and contact details.